Convenient (Walking Distance) 3 15%Price concerns 13 65%Quality Concerns 3 15%Trust Issues 1 5% APPENDIX 15What questions do you have regarding the service Price Query 17 85%Quality of detergent query 3 15%what are the changes or modifications that you would like to see to better meet your needs? Keep Low Price 17 85%Use of Quality Detergent 3 15%Age16 – 24 Years 2 10%25 – 30 Years 8 40%31 – 40 Years 9 45%Above 40 1 5%SexMale 2 10%Female 18 90%Marital Status Unmarried 3 15%Married 15 75%Widowed 1 5%Divorced 1 5%Number of people in household One 0 0%Two 0 0%Three 0 0%Four 17 85%Five 2 10%More than Five 1 5%Children under the age of 18One 11 55%Two 1 5%Three 2 10%Four 0 0%Five 5 25%More than Five 1 5% APPENDIX 16 Appendix: B – Questionnaire I am doing a survey concerning people’s likes and dislikes regarding Laundromats● How often do you use a Laundromat? At least Once a Week AT least Once every Two Weeks At least Once a Month Less Often● Which Laundromat do you use more often?● Why do you use this Laundromat?● What do you like most about it? In what way may the service that was provided be improved to better meet your● needs?

APPENDIX 17We is introducing a Pick up & Delivery Service to cater your laundry needs. Upon Telephone requests our employee will pick up your clothes from your house and after completion of the service will drop the clothes back at your house.● how interested would you be in using this service? Definitely Interested Probably Interested Might be Interested Probably not Interested Definitely not Interested● Why did you give the rating that you did?● What questions do you have regarding the service● What are the changes or modifications that you would like to see to better meet your needs Age: Sex Marital Status: Number of people in Household Children under the age of 18 Thank You.